Section 245 Income Tax Demand Notice: The Role of the Demand Facilitation Centre

Section 245 of the Income-tax Act, 1961 gives the income tax department the authority to adjust outstanding dues from past years’ income tax with the present year’s income tax refund. Issues arise when the department sends a section 245 notice for an old income tax return (ITR) that individuals may not remember. To expedite the resolution of pending section 245 income tax notices, the Income-tax department has established the Demand Facilitation Centre (DFC) in select states, offering free assistance under specific conditions.

The DFC aims to help individuals comprehend the reasons behind receiving a section 245 income tax demand notice and the necessary steps to mitigate it. If an individual disputes the notice, they can seek assistance from the DFC or directly approach the income tax Assessing Officer (AO). The DFC is available in Karnataka, Punjab, Haryana, Himachal Pradesh, Tamil Nadu, Goa, Chandigarh, Puducherry, Ladakh, Jammu and Kashmir, Delhi, and Mumbai.

DFC assistance is beneficial in cases where mistakes are evident from the records, such as errors in challan numbers or TDS amounts. Additionally, the DFC can intervene when the rectification rights of a section 245 notice lie with the Centralized Processing Centre (CPC). To seek DFC support, individuals can contact them directly by phone or email, without sharing sensitive information. The DFC operates from 8 AM to 8 PM, Monday to Saturday.

DFC agents aid individuals by elucidating the section 245 income tax notice details, mediating, and facilitating communication with the Assessing Officer if necessary. They guide individuals through the resolution process and may coordinate conference calls with the AO or the individual’s appointed CA. If a person needs to access the actual section 245 notice, they should approach the jurisdictional assessing officer.

In essence, the Demand Facilitation Centre serves as a valuable resource for individuals encountering section 245 income tax demands, providing crucial support and guidance through the resolution process, ultimately ensuring a smoother and more efficient resolution of such tax matters.

Read more at: Income Tax Demand Notice

Procedure to Respond to the Assessing Officer Regarding Intimation under Section 245

There are four ways in which you can file your response to the Assessing officer regarding intimation under Section 245. Procedure is as mentioned below:

Step 1: Log in to your e-filing portal https://eportal.incometax.gov.in/iec/foservices/#/login

Step 2: Under ‘E-file’ head, choose ‘Response to Outstanding Tax Demand’

Step 3: After clicking on ‘Submit Response’, a new page will open where you have to choose from the following four options:

Option 1: Demand is Correct

If you submit your response as ‘Demand is Correct’, then you will be given a confirmation message showing the adjustment. If you have any outstanding amount, you have to make the payment right away.

Option 2: Demand is partially correct

If you choose ‘Demand is partially correct’, you have to choose from four options:

  • Demand has already been paid – provide challan number, BSR code, payment date and amount.
  • Demand has already been reduced by rectification – provide date of order, demand amount, details of AO etc.
  • The appellate order has already paid demand, but the appeal effect has to be given by the department – provide appellate order and appellate order details
  • An Appeal has been filed- choose whether the rectification is filed at CPC or AO, or others. Submit the relevant information as needed for either of these options as shown on the website

Option 3: Disagree with demand

If you choose this, then select the appropriate reason for the same, which is similar to the options available under ‘Demand is partially correct.

Option 4: Demand is not correct but agrees to adjustment 

If you select this option, you have to choose from the reasons for disagreement, similar to ‘Demand is partially correct’.

Penalty for Not Paying Taxes after Intimation under Section 245

If you do not take any action even after getting the intimation notice under Section 245, the IT department will make the adjustments, and the penalty for the outstanding amount for that assessment year will be levied. This will be done without any confirmation from you as there was no response. 

Final Word

It is advisable to keep your tax demands on a check and claim the refund or pay dues on the given timeline. But if you get any intimation notice under Section 245 of the Income Tax, you should respond to the same within the deadline stating proper reasons, if any. Since most of the actions are accessible online, there is no reason to notify your Assessing Officer separately unless you need to do so. 

Read more at: Got an income tax notice for an old incorrect tax demand? Call this new helpline of tax dept for free help

ITR Filing Update: A big update come on the Old tax demand notice

The income tax department can deduct an old tax demand from the current year’s tax returns. The department gets this right due to the Section 245 of the Income-tax Act, 1961. Sometimes the IT department sends a 245 notice, which pertains to a past year, and the filer of the returns might not remember the details of the same. To address this exact issue and to solve the pending section 245 income tax notice cases faster, the Income-tax department has launched the Demand Facilitation Centre. The centre is currently functional in a few states.

Read more at: Notice of Demand for Defective Return under Section 143(1)(b) of Income Tax Act, 1961

What the DFC does

The DFC seeks to help individuals by explaining them the reason behind receiving a section 245 income tax demand notice.

Our executive will call you in the next few days….and will explain to you in detail the reason for the demand(s) and the steps needed to be taken by you to reduce/nullify the demand(s),” said the DFC in an email to an individual who received a section 245 income tax notice.

Who does the DFC help

If an individual wants to raise a disagreement with the 245 income tax demand notice then they can seek free help from either the DFC or approach the income tax Assessing Officer himself/herself. While other legal recourses exist they require the individual to spend money.

If an individual cannot find the actual section 245 income tax demand notice and only gets the email alert for the same, they should contact the DFC to get the actual notice which has the detailed explanation about why exactly the individual received the section 245 notice and due to which mistake.

How to approach the DFC

As of today, DFC is live in Karnataka, Punjab, Haryana, Himachal Pradesh, Tamil Nadu, Goa, Chandigarh, Puducherry, Ladakh, Jammu and Kashmir, Delhi and Mumbai, according to the Income-tax department,

If a taxpayer had been served with a section 245 income tax demand notice, then he/she might get a call from the DFC from +91 8216671200. An email from the ID- taxdemand@cpc.incometax.gov.in might also be sent. If the call and email is yet to be received, then the individual can, on his/her own, approach the DFC by calling their toll-free number on 1800 309 0130. An individual does not need to share their ITR e-filing login credentials or any banking password or OTP, and other sensitive information to get assistance from the DFC.

Read more at: Got an income tax notice for an old incorrect tax demand? Call this new helpline of tax dept for free help