Tag: UPI ID

New SMS Alert Limits for UPI Transactions at HDFC Bank

HDFC Bank has notified its customers through email and SMS about the implementation of new limits on SMS alerts for UPI debit and credit transactions, effective from June 25, 2024. Customers will now only receive SMS updates for transactions above Rs 100 for money sent/paid and Rs 500 for money received. Meanwhile, customers will continue to receive email alerts for all UPI transactions.

New Limit for SMS Alerts for UPI Transactions

The new limit for SMS alerts for UPI transactions at HDFC Bank is transactions above Rs 100 for money sent/paid and Rs 500 for money received.

According to the communication sent by HDFC Bank:
“Starting from 25th June, 2024:

  • Email Alerts: Customers will continue to receive email alerts for all UPI transactions.
  • SMS Notifications: Customers will now only receive updates for transactions above Rs 100 for money sent/paid and Rs 500 for money received.”

How to Register for Email Alerts for All UPI Transactions

  • Step 1: Click on this link
  • Step 2: Enter your registered mobile number
  • Step 3: Verify using DoB, PAN, or Customer ID and click on “Get OTP.”

How to Update Contact Details at HDFC Bank Branch

  • Step 1: Obtain the common application form change form from the website or any HDFC Bank branches.
  • Step 2: Fill in the details and visit the nearest branch along with a photo ID proof.

How to Deactivate Insta Alerts

  • Step 1: Log in to NetBanking using your Customer Identification Number and NetBanking Password.
  • Step 2: Click on “Insta Alerts” at the top right-hand corner of the page.
  • Step 3: Select the account number for which you wish to deregister the alerts.
  • Step 4: Choose the type of alerts and click on “delete.”
  • Step 5: Once the alerts are selected, click on “confirm.” The alerts will then be deregistered for the same.

HDFC Bank Charges

As per the HDFC Bank website, effective from 1st Jan’22, revised charges for InstaAlert services via Email and SMS are applicable. Customers previously paying Rs. 3 per quarter for InstaAlert SMS service will now pay only 20 paise + GST per SMS. Email alerts will remain free.

Modification or Unsubscription of the Service

  • NetBanking: Go to ‘InstaAlert Registration’ at the top of the screen.
  • Mobile Banking App: Access the “Your Profile” section.

SMS Banking

SMS Banking allows you to conduct banking transactions on your mobile phone via SMS. Send your query to 7308080808 from your registered mobile number to receive your response.

Registration Process

Send “Register [Space] Last 4 digits of customer ID [Space] Last 4 digits of account number” to 7308080808.

Important Update: Action Required for UPI Users!

Gpay, Paytm, PhonePe Users alert! The National Payments Corporation (NPCI) has directed payment apps to deactivate UPI IDs that have been inactive for more than a year as of December 31. This move is aimed at preventing unintended money transfers if customers change their mobile numbers without disassociating their old numbers from the banking system.

TRAI’s directive on deactivated mobile numbers

According to the Telecom Regulatory Authority of India (TRAI), telecom companies can issue deactivated mobile numbers to a new subscriber after 90 days. This could lead to unintentional transfers if the user does not update the mobile number associated with their bank account. As a result, Third Party App Providers (TPAP) and Payment Service Providers (PSP) are required to take action by December 31, 2023.

What UPI users need to do

Users of any UPI app, including Google Pay, PhonePe, Paytm, or any other app, need to ensure that their ID has not been left unused for more than a year. They should also check all phone numbers related to their UPI IDs and ensure that none of those have been inactive for over three months.

NPCI’s instructions

The NPCI circular instructs TPAPs and PSP banks to identify UPI IDs, associated UPI numbers, and phone numbers of customers who have not conducted any financial or non-financial transactions for a year through UPI apps. The UPI IDs and UPI numbers of such customers will be disabled for inward credit transactions, and the same phone numbers will be deregistered from the UPI mapper. Customers with blocked UPI IDs and phone numbers for inward credit transactions must re-register in their UPI apps to re-link their UPI. They can continue making payments and non-financial transactions using their UPI PIN as required.