EPFO redressed over 164000 grievances & queries through WhatsApp mechanism

Employees’ Provident Fund Organisation -EPFO has redressed more than one lakh 64 thousand grievances and queries through WhatsApp mechanism.Ministry of Labour and Employment in a statement said that this has led to decline in registration of grievances and queries on social media like Facebook and Twitter by 30 per cent and on EPFO’s online
grievance resolution portal by 16 per cent since the launch of WhatsApp helpline numbers. To further enhance ease of living experience for its members, EPFO has recently launched WhatsApp based helpline-cum-grievance redressal mechanism, under its series of Nirbadh initiatives. The initiative aimed at ensuring seamless and un-interrupted service delivery to
subscribers during COVID-19 pandemic. This new grievance redressal mechanism using Whatsapp has gained immense popularity amongst EPFO’s stakeholders.

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Surbhi Saxena edits the daily Current Affairs News.
The author is qualified member of The Institute of Company Secretaries of India (ICSI).