Multiple Health Insurance Policies: Claiming from Two Insurers Explained

Medical emergencies can leave policyholders facing hospital bills that run into several lakhs of rupees. This is one reason people often build more than one layer of health cover, such as an employer’s group insurance, an individual policy or an additional cover. But when it comes to making a claim, having multiple policies does not mean you can collect the full hospital bill from every insurer.

For indemnity-based health insurance, more than one policy can be used for the same hospitalisation, subject to the terms of each policy. If the first policy does not cover the entire admissible expense, another insurer can cover the eligible balance. The combined payout, however, cannot exceed the admissible medical expenses actually incurred.

Can you claim from multiple health insurance policies?

Yes. A policyholder with two or more health insurance policies can use more than one policy for the same hospitalisation. However, the total amount received from all insurers cannot exceed the admissible medical expenses incurred.

Sachin Joshi, President, Claims, Operations & Customer Service, Liberty General Insurance, said a policyholder can choose any policy for claim settlement. The insurer chosen becomes the primary insurer.

If the coverage under the primary policy is lower than the admissible claim amount, the insurer can seek details of the policyholder’s other health insurance policies and coordinate with the other insurers to settle the balance, subject to the policy terms.

For example, if the admissible hospital expense is ₹8 lakh and the first insurer pays ₹5 lakh, the policyholder can use the second policy for the eligible balance of ₹3 lakh. The same ₹8 lakh expense cannot be claimed separately from both insurers.

Shashi Kant Dahuja, Executive Director and Chief Underwriting Officer at Shriram General Insurance, said having multiple indemnity-based health insurance policies does not allow a policyholder to recover the same hospitalisation expense multiple times.

The total amount payable across policies cannot exceed the admissible medical expenses actually incurred, he said. The final settlement will also depend on the sum insured, exclusions, deductibles, sub-limits and other conditions of the respective policies.

Which policy should you use first?

There is no fixed rule that a policyholder must use an employer-provided group health policy before an individual policy.

Joshi said many customers use their employer’s group policy first and then use their individual policy for any amount that remains uncovered. The choice can depend on the coverage limits, policy benefits, terms and the policyholder’s preference.

An employer group policy and an individual policy can, depending on their respective terms and the circumstances of the claim, be used simultaneously to meet an eligible hospital expense.

Dahuja said one insurer may handle part of the bill while the other pays the remaining eligible amount. If one policy has sufficient sum insured and the entire expense is eligible under that policy, the claim may also be handled entirely by one insurer.

This makes it important to check the coverage available under each policy before deciding which one to use. Policyholders should pay particular attention to waiting periods, exclusions, deductibles and sub-limits, as these can affect the amount ultimately payable.

Disclose all policies when filing a claim

Policyholders should disclose all their existing health insurance policies when making a claim. This allows the primary insurer to coordinate with other insurers where additional coverage is required.

Dahuja said policyholders should provide complete and accurate information about their other policies and relevant claim details. Non-disclosure or misrepresentation of material information, failure to provide required documents or a claim falling under an applicable exclusion can result in the claim being rejected or reduced, depending on the policy terms.

Joshi identified non-disclosure of existing policies, assuming the same expense can be claimed multiple times, failing to keep claim documents and not understanding the coverage available under each policy as common mistakes.

A claim under one policy also does not automatically affect the no-claim bonus or cumulative bonus of another policy. Joshi said the impact is generally policy-specific, with a claim typically affecting the bonus associated with the policy under which the claim was made.

For policyholders with multiple covers, therefore, the benefit lies in having another source of eligible coverage when the first policy falls short, rather than in receiving multiple payouts for the same medical expense.

What Does Unlimited Sum Insured Mean in Health Insurance?

As healthcare costs rise, having health insurance does not necessarily mean a policyholder is fully protected from a large medical bill. A fixed sum insured can get exhausted during an expensive hospitalisation or multiple treatments in the same policy year. This is where health insurance policies offering an ‘unlimited sum insured’ come in.

But ‘unlimited’ does not mean every medical expense will be paid by the insurer. The benefit primarily removes the overall monetary ceiling on eligible hospitalisation expenses, while other policy conditions, exclusions and restrictions continue to apply.

What ‘unlimited sum insured’ actually means for your hospital bill

An unlimited sum insured means there is no fixed monetary limit on eligible hospitalisation expenses that a policyholder can claim during the policy period.

For example, a conventional policy may provide a sum insured of ₹10 lakh, ₹25 lakh or ₹1 crore. Once eligible claims reach that amount, the policy’s overall coverage limit is exhausted. An unlimited sum insured removes this overall ceiling, subject to the terms of the policy.

“Unlimited Sum Insured does not mean every medical expense is covered without limits,” said Vineet Gupta, head of product development at ManipalCigna Health Insurance.

Room-rent limits, procedure-specific sub-limits, co-payment requirements and non-medical expenses can still affect the final amount payable. Waiting periods, exclusions and other conditions also continue to apply.

The distinction becomes particularly important during prolonged hospitalisation, critical illnesses or situations where a policyholder requires multiple treatments in the same year. In such cases, an unlimited sum insured can reduce the risk of the overall coverage amount being exhausted.

However, it does not automatically mean that the policyholder will have no out-of-pocket expenses.

“Unlimited does not necessarily mean zero out-of-pocket expenses,” Gupta said.

Deductibles, co-payments, room-category restrictions and expenses that are not covered under the policy can still leave the policyholder with a bill to pay.

Why a fixed health cover may fall short as medical costs rise

The importance of the sum insured becomes clearer when health insurance is viewed as a long-term financial safety net rather than protection only for today’s medical expenses.

Healthcare costs can rise significantly over time, which means a sum insured that appears adequate today may provide less protection against a major medical event several years later.

Gupta said medical inflation in India is estimated at around 14% annually. At that rate, a treatment costing ₹20 lakh today could cost nearly ₹74 lakh in 10 years if medical costs continue to rise at a similar pace.

An unlimited sum insured addresses one part of this problem by removing the overall monetary cap on eligible hospitalisation claims. This can reduce the risk of a policyholder outgrowing the fixed coverage amount as treatment costs increase.

The consideration can be particularly relevant for younger buyers. People in their 20s and 30s may have relatively lower healthcare expenses today but are purchasing insurance that could remain part of their financial planning for decades.

Gupta said increasing coverage later may not always be straightforward. Changes in health conditions could result in additional underwriting requirements, coverage restrictions or fewer options when seeking higher protection.

“Health insurance is best viewed as a long-term financial safety net rather than just protection for today,” he said.

Unlimited does not mean every medical expense is covered

The biggest misconception around unlimited health insurance is that the word ‘unlimited’ applies to every healthcare expense.

In reality, it generally refers to the absence of an overall monetary cap on eligible hospitalisation claims. The policy’s other rules continue to determine whether a particular treatment or expense is payable.

For instance, waiting periods for pre-existing diseases, permanent exclusions and non-medical hospital expenses can still apply. Claims may also be affected by non-disclosure of material facts, inadequate documentation or treatment that does not meet the policy’s requirements.

Similarly, unlimited coverage does not necessarily mean international treatment is covered. Unless explicitly provided for, such coverage may be restricted to domestic hospitals, Gupta said.

Consumers should therefore look beyond the headline sum insured when comparing health insurance policies. The premium is only one consideration. Room-rent restrictions, co-payment, deductibles, waiting periods, exclusions and the insurer’s hospital network can all influence the actual financial protection available.

An unlimited sum insured essentially addresses one specific risk of exhausting the policy’s overall monetary limit. It does not remove the other conditions that determine how much of a hospital bill the insurer will ultimately pay.

Ayushman Bharat Health Insurance for Senior Citizens

AYUSHMAN BHARAT HEALTH INSURANCE FOR SENIOR CITIZENS

Ayushman Bharat is a government-sponsored health insurance scheme in India that provides free healthcare to citizens with a Below Poverty Line (BPL) card. While it primarily targets the most vulnerable population, senior citizens can also benefit under certain conditions.

Here’s how senior citizens can access Ayushman Bharat:

  1. BPL Card: If a senior citizen has a BPL card, they are eligible for Ayushman Bharat benefits. The BPL card indicates that the individual belongs to a low-income family and is eligible for government assistance.
  2. State-Specific Schemes: Some states have implemented additional schemes under Ayushman Bharat that specifically target senior citizens. These schemes may have different eligibility criteria and benefits. It’s essential to check with the state government or local health authorities for details.
  3. Government Hospitals and Private Empaneled Hospitals: Ayushman Bharat provides coverage for treatment in government hospitals and private hospitals that are empaneled under the scheme. Senior citizens can avail themselves of free healthcare services at these facilities.

Benefits of Ayushman Bharat for Senior Citizens:

  • Free healthcare: Ayushman Bharat covers the cost of hospitalization and treatment for a wide range of illnesses and procedures. This can be a significant relief for senior citizens who often face high medical expenses.
  • Cashless treatment: In most cases, Ayushman Bharat allows for cashless treatment, eliminating the need for upfront payments. This can be especially beneficial for senior citizens who may have limited financial resources.
  • Comprehensive coverage: The scheme covers a wide range of medical procedures, including surgeries, diagnostics, and medications. This ensures that senior citizens have access to the necessary healthcare services.

Important Considerations:

  • Eligibility criteria: Eligibility for Ayushman Bharat depends on having a BPL card or satisfying the specific criteria of state-specific schemes. It’s important to verify eligibility before seeking treatment.
  • Empaneled hospitals: Not all hospitals are empaneled under Ayushman Bharat. It’s essential to check with the state government or local health authorities for a list of empaneled hospitals in your area.
  • State-specific variations: The benefits and coverage under Ayushman Bharat may vary from state to state. It’s crucial to understand the specific details of the scheme in your region.

Disclaimer:  Every effort has been made to avoid errors or omissions in this material. In spite of this, errors may creep in. Any mistake, error or discrepancy noted may be brought to our notice which shall be taken care of in the next edition. In no event the author shall be liable for any direct, indirect, special or incidental damage resulting from or arising out of or in connection with the use of this information. 

Government Reports Rs 21,000 Crore GST Revenue from Health & Life Insurance in 3 Years

Growing Demand for Reduction of GST on Health and Life Insurance

Amid increasing pressure from various quarters to lower or eliminate the Goods and Services Tax (GST) on health and life insurance, the government has revealed that the tax generated a substantial Rs 21,256 crore over the last three fiscal years, with Rs 8,263 crore collected in 2023-24.

In response to a query in Parliament, Pankaj Chaudhary, junior finance minister, disclosed that an additional Rs 3,274 crore was garnered from GST on the reissuance of health policies during the same period. Established at 18% when the new regime commenced in July 2017, the GST Council mandates a 9% collection by the Centre, matched by states. Furthermore, 41% of the Centre’s collection is shared with the states according to the devolution formula.

Chaudhary acknowledged industry representations seeking exemptions or reduced GST rates on life insurance and health insurance, highlighting that these decisions fall under the purview of the GST Council, a constitutional body comprising representatives from both the Centre and the States/Union Territories.

While certain insurance schemes tailored for underprivileged segments and differently abled individuals, such as the Rashtriya Swasthya Bima Yojana, Universal Health Insurance Scheme, Jan Arogya Bima Policy, and Niramaya Health Insurance Scheme, are exempt from GST, the clamor for a complete waiver of the tax has gained momentum. Nitin Gadkari’s proposal to eliminate GST on health and life products has been met with support, with political figures from Bengal also advocating for the levy’s removal.

TMC MP Derek O’Brien emphasized the significance of reducing the 18% GST on medical and health insurance, particularly for the middle class. He expressed that this reduction is vital to alleviate the burden on the people. “The demand is straightforward. Reduce 18% GST on medical and health insurance. We should reduce it because this is an issue which is burdening people, mainly middle class. That is why this needs to be reduced,” he articulated during Monday’s zero hour.

The escalating call for a reduction in GST on health and life insurance reflects a broader concern for alleviating financial strain on the public, with the debate poised to continue as stakeholders seek a resolution to this pressing issue.

Modernization and Expansion of ESI Hospitals Across India

Employees’ State Insurance Corporation (ESIC) has planned to modernize/ upgrade ESI hospitals across the country with the up to date and comprehensive facilities for better patient care.   These facilities inter-alia include, Operation Theatre (OT) Complex with Intensive Care Units, Labour complex with Neonatal Intensive Care Unit and Pediatric Intensive Care Units, various laboratory services, Resuscitation area, state of the art   imaging services, Central sterile Supply Department (CSSD)/Theatre Sterile Supply Unit (TSSU), etc.

The ESI Corporation has given in-principle approval for setting up of 105 new hospitals in the country. ESI Corporation (ESIC), in its meeting held on 10.02.2024, has approved norms for establishment of Ayush Units in ESI hospitals and dispensaries.   Ayush units are to be established on co-location basis in those ESIC/ ESI Scheme (ESIS) hospitals & dispensaries and Dispensaries-cum-Branch Offices (DCBOs) where daily average allopathic Outdoor Patient Department (OPD) registration is more than 150 patients during preceding 12 months.  The 50 bedded ESIC Ayush hospitals are to be co-located with the existing ESI allopathic hospitals having 500 beds or more, out of which 50 beds are to be earmarked for Ayush hospital. 

In addition, ESI Corporation has taken various steps to improve the quality of medical services in ESI Hospitals, as under:

  • Enhancement of sanctioned staff strength of ESIC hospitals, as per new norms.
  • Enhancement of 50% of bed strength, if bed occupancy is more than 70% in ESIC/ESI Scheme (ESIS) hospitals for last three consecutive years.
  • Formation of state ESI societies so that States’ have financial and administrative freedom to take decision for improvement of medical services.
  • Allocation of additional budget under Project Implementation Plan (PIP) for State ESI Schemes.
  • The Employees’ State Insurance Corporation provides Rs.200/- per IP per annum over and above ceiling to the state government, where the bed occupancy in all the State run ESIS hospitals is more than 70% during the previous financial year.

As regards super speciality services, the facilities like Urology, Cardiology, Nephrology, Plastic surgery, Oncology, Paediatric Surgery, Gastroenterology, Endocrinology, Rheumatology, Neurology etc. are provided by some existing ESIC hospitals. Services which are not available in-house are provided through tie-up hospitals.

This information was given by the Union Minister of State for Labour & Employment, Smt. Shobha Karandlaje in a written reply in Lok Sabha today.