E- Dakhil portal for consumer grievance redressal is now operational in 15 states and Union Territories

The government on Friday said the ‘E-Dakhil‘ portal for consumer grievance redressal is now operational in 15 states and Union Territories (UTs). The Consumer Protection Act, 2019, which came into force from July 20, 2020, has a provision for e-filing of consumer complaints in the consumer commissions and online payment of the fees for filing a complaint, according to an official statement. A web application for e-filing of consumer complaints named ‘edaakhil.nic.in’ has been developed by NIC for the purpose.

E-Dakhil Portal

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