Prime Minister Narendra Modi has launched two new schemes of Reserve Bank of India (RBI) today. These are RBI Retail Direct Scheme and Reserve Bank Integrated Ombudsman Scheme. Common people will get a safe and easy way of investment in the country. Under the RBI Retail Direct Scheme, retail investors will be able to invest in government securities. This will give them a new avenue to invest directly in securities issued by the Government of India and State Governments. Under this scheme, investors can easily open government securities account online free of cost with RBI.
At the same time, the purpose of the Reserve Bank – Integrated Ombudsman Scheme will be to provide a better system for resolving customer complaints against entities regulated by RBI. This scheme is based on One Nation-One Ombudsman. In this, the facility of one portal, one email and one address has been given to the customers for making complaints. Complaints will get a place to register their complaints, submit documents and give feedback. There will also be a toll free number in multiple languages to help resolve complaints and lodge complaints.