Date: 12th April 2018
In a notable legal case that gained a lot of public attention, model Aashna Roy visited the famous ITC Maurya hotel for a simple haircut but ended up with an unexpected result. The haircut was much shorter than she wanted, which led ITC Maurya to offer a free corrective service.
However, Aashna Roy took it further by filing a lawsuit. She claimed she suffered mental trauma and lost contracts because of the incident. She asked for ₹2 Crore in compensation, highlighting the emotional impact of the experience.
In a surprising development, the National Consumer Commission initially ruled in her favor and awarded her ₹2 Crore. But the case didn’t end there. ITC Maurya appealed the decision in the Supreme Court of India, the country’s highest court. As the case progressed, Aashna Roy raised her claim to ₹5.2 Crore.
February 2026
After a long legal battle that lasted 7 years, the Supreme Court finally decided that the evidence for such a large claim wasn’t enough. The court lowered the compensation award, leaving Aashna Roy with ₹25 lakh from ITC Maurya.
This unusual court case shows the connection between consumer rights, personal responsibility, and the legal system in India. It raises questions about the limits of claims in service-related disputes.
Stay tuned for updates and insights on legal cases that affect consumer rights in India!