FORMAT FOR SHARING QUERIES ON HELPDESK E-MAIL ID
| Sr. No. | Information | Details | Help |
| Details of the Person facing problem | |||
| 1 | Grievance ID | Mention Grievance ID, if already raised at e-fling portal | |
| 2 | Name of the Person | Mention name of the person who can explain the issue, if contacted by helpdesk team | |
| 3 | Contact Number of the Person | Mention Contact number of the person who can explain the issue, if contacted by helpdesk team | |
| 4 | Email ID of the Person | Mention email ID of the person where the response can be sent | |
| Details of Problem faced | |||
| 5 | PAN of Taxpayer | ||
| 6 | User ID at e-filing portal. Of Chartered Accountant | ARCA……. | CA Login ID of CA |
| 7 | AY | Assessment Year or Financial Year. Mention AY or FY or General, if unrelated to Year | |
| 8 | Name of the Form | Form 3CA-3CD / Form 3CB-CD/ ITR Form No. (Online) or ITR Form No. (Offline) | Mention Form No. or ITR or functionality in which you are facing issue. ITR (Online) or ITR (Offline) |
| 9 | Details of the Problem faced | Mention detailed description of the issue being faced by you in filling, filing Form /ITR or using that functionality | |
| 10 | Screenshot | Attach screenshots wherever you are facing errors containing error messages | |
| 11 | JSON | Attached/ Not Attached | Attach JSON, if relevant (For faster resolution it is advised to attach JSON) |
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