Contacting the Income Tax Department: Toll-Free Numbers, SMS Code and Email IDs TAX CONCEPT

Income Tax Department Toll-Free Contact Numbers and Email IDs

India’s Income Tax department is taking measures to help people become vary of digital frauds related to income tax. This can be while filing tax or communicating with the income tax department. Read ahead to know touchpoints in the form of income tax email, toll-free numbers, and SMS IDs so that you can differentiate between what is authentic and what is fraudulent.

Official List of Income Tax Customer Care Numbers, Email IDs, and SMS Codes:

Here’s some information about official communication touchpoints of the income tax department. You can use these touchpoints to get in touch with the department. You can also acquaint yourself with the official IDs so that you are aware of messages sent from them.

Income Tax Department Official Customer Care Helpline and Toll-Free Numbers and Contact Details:

Listed below are the contact details of the income tax department/income tax customer care in India.

Toll-Free Number: 1800 180 1961

Department	Contact Details
Aaykar Sampark Kendra	For general queries call on income tax helpline 1800 180 1961 or 1961 (Toll free)
PAN/TAN	For information about updating PAN/TAN. Website – http://www.tin-nsdl.com, Call on +912027218080
e-Filing of Income Tax Return	Call on income tax customer care number 1800 103 0025 (Toll free)
Refund/Refund re-issue/Rectification	Call on income tax toll-free number 1800 1034455.
TDS Centralised Processing Centre (TRACES)	For Form 26AS and Form 16 call on 1800 1030344 (Toll free)
Tax Return Preparer Scheme (TRP Scheme)	Call on income tax helpline number 1800 1023738 (Toll free)

List of Official Income Tax Email IDs:

Here’s a list of official email IDs used by the tax authority of India to communicate with the people.

Email	Purpose
@incometax.gov.in	Departmental website
@incometaxindiaefiling.gov.in	Filing income tax returns
@tdscpc.gov.in	Information related to TDS
@cpc.gov.in	Compliance and reporting
@insight.gov.in	PAN card
@nsdl.co.in	PAN card

From the above list, the last and the second last IDs are the two agencies that are officially authorized to issue PAN cards.

Income Tax SMS Codes:

Here’s a list of official SMS codes of the income tax department. These codes are used to send out official communication.

Top six codes are used to send reminder messages and notifications related to tax while the last three codes are meant for notifications related to the PAN card.

ITDEPT
ITDEFL
TDSCPC
CMCPCI
INSIGT
SBICMP
NSDLTN
NSDLDP
UTIPAN

Income Tax CPC Helpline Toll-Free Numbers, Email IDs and Working Hours:

Here’s a table of income tax department contact numbers.

Purpose	Helpdesk	Helpdesk/Income Tax Contact Number	Working Hours
General Queries related to Income Tax	Aayakar Sampark Kendra (ASK)	1800 180 1961 (Toll free) (or) 1961	08:00 hrs – 22:00 hrs (Monday to Saturday)
Rectification, Refund, Intimation and other Income Tax Processing Related Queries	Centralized Processing Center	1800 103 4455 (Toll free) (or) +91-80-46605200	08:00 hrs – 20:00 hrs (Monday to Friday)
e-Filing of Income Tax Return or Forms and other value-added services provided through e-Filing Portal	e-Filing	1800 103 0025 (Toll free) (or) +91-80-46122000 +91-80-6500026	09:00 hrs – 20:00 hrs (Monday to Saturday)
Form 16, Tax Credit (Form 26AS) and other queries related to TDS statement, Form 15CA processing	TDS Reconciliation Analysis and Correction Enabling System (TRACES)	1800 103 0344 (Toll free) (or) +91-120-4814600	10:00 hrs – 18:00 Hrs (Monday to Saturday)
Queries related to PAN & TAN application for Issuance/Update through NSDL	Tax Information Network – NSDL	-27218009	07:00 Hrs – 23:00 Hrs (All Days)

Official Websites:

Website	Purpose
https://www.incometax.gov.in/iec/foportal/	Departmental website
https://eportal.incometax.gov.in/iec/foservices/#/login	Filing income tax returns
http://www.tdscpc.gov.in/app/login.xhtml	Information related to TDS
http://www.insight.gov.in	Compliance and reporting
http://www.nsdl.co.in	PAN card
http://www.utiitsl.com	PAN card

Being Proactive:

In the recent past, various taxpayers have complained to the income tax department about digital fraud attempts being made on them. Such digital fraud attempts are commonly known as phishing. These attempts are made via SMS and email and are directed towards extracting personal information from the common public. Such messages are sent from sources that pose as income tax officials.

The income tax department has sent informative emailers regarding how to tackle phishing activities. They have also installed a pop-up on their website which informs the public about the income tax department’s toll-free and contact numbers, and email IDs. These precautionary notifications speak about a common message which is about not trusting anonymous sources and not clicking on any unknown links.

If you come across any phishing activities, you should report them immediately. For example, in case you are at the receiving end of an email or an SMS in which the sender is posing as an income tax official, you should communicate the same to the income tax department. To do that, you can send the email to webmanager@incometax.gov.in or incident@cert-in.org.in.

Things to Note:

Here’s a list of things to note with respect to income tax communications.

The income tax department never asks for a PIN over email or SMS.
They also do not ask for any sensitive information such as passwords over email or SMS.
Do not share any kind of information concerning bank accounts, debit cards or credit cards over call, email and SMS.
Do not reply to phishing emails or click on links mentioned in such emails.
Do not download and open any attachments that come along with phishing emails.
As the income tax department communicates with taxpayers via emails, they have taken adequate precautionary measures for their email domains. These measures include Sender Policy Framework, DomainKeys Identified Mail, and Domain-based Message Authentication, Reporting and Conformance. Such measures help to block out phishing emails.

Frequently Asked Questions

What should I do if I experience a problem using the e-pay Tax service to pay my taxes?

If you experience any issue with the e-Pay Tax service on e-Filing portal, either send an email at epay.helpdesk@incometax.gov.in or efilingwebmanager@incometax.gov.in or call the e-Filing Center at one of the numbers listed below:

1800 103 0025
1800 419 0025
+91-80-46122000
+91-80-61464700

How to contact the income tax department?

You can contact the income tax department for general queries by calling Aayakar Sampark Kendra on income tax department toll-free number 1800 180 1961.

What are the common reasons for filing a complaint with the IT department?

The common reasons for filing a complaint with the IT department are:

Black money or tax evasion
Tax refund-related problems
Grievance against a particular IT department/company/person
Delay in returns processing
NRI taxation
Rectification as per Section 154(1)
Registered personal details-related queries or problems
Form 26AS and TDS related complaints

What key considerations shall be kept in mind to avoid phishing attacks?

You have to be careful to avoid any phishing attacks. The key considerations that shall be kept in mind with respect to tax communications.

The income tax department never asks for any OTP or PIN over an SMS or email.
Avoid sharing any kind of information related to debit cards, credit cards, bank accounts, etc.
Do not share sensitive information over emails or SMS like your passwords or IDs.

If you receive any email or an SMS that the sender poses as an income tax official, communicate with the department. You can send an email to webmanager@incometax.gov.in or write to incident@cert-in.org.in to discuss the issue.

What are the operating hours of Income tax helpline or customer care center?

The operating hours vary for different helpline or customer care centers. They are as follows:

e-filing and Centralized Processing Center: Monday to Friday-8:00 AM to 8:00 PM

AIS and Reporting Portal: Monday to Friday-9:30 AM to 6:00 PM

TDS Reconciliation Analysis and Correction Enabling System (TRACES): Monday to Saturday-10:00 AM to 6:00 PM

Tax Information Network – NSDL: All days of the week-7:00 AM to 11:00 PM

Demand Management – Tax Payer Demand Facilitation Center: Monday to Friday-8:00 AM to 10:00 PM and Saturday (Except National holidays)-9:00 AM to 6:00 PM