Kind Attention Taxpayers!
Having a validated bank account is essential for receiving of refunds.
An already validated bank account will require re-validation after updation of account details consequent to change in branch, IFSC, Merger of bank, etc.
For Updating existing bank a/c: Pl visit https://incometax.gov.in/iec/foportal/
Go Login Go Profile Go Choose Bank Account Go Revalidate Go Update Bank Account Details such as a/c No., IFSC, a/c type Validate.
For Adding a new bank a/c:
Pl visit https://incometax.gov.in/iec/foportal/
– Login – Profile – My Bank Account – Add Bank Account – Validate.
Reasons why the refund is delayed and how to handle it?
There can be many reasons for your refund not reaching you. Here is a table of reasons and the action plans you need to follow in each of those cases.
| Reasons why the refund not received | Action Plans |
| Refund request rejected. As per the IT department, you owe them taxes. | The department will compute the tax liability and compare it to the calculations you provided in your tax return. If they find any differences and it turns out you still owe taxes, you might get a notice from the department stating the amount you need to pay. If this happens, take a look at all your documents and double-check the taxes you owe and the refund you’re supposed to get. – If the numbers you entered in your tax return are right, you can file a rectification return under Section 139(4) to explain your case. – If your tax return was incorrect, you should pay the outstanding demand that the department is asking for within the timeframe given in the notice. |
| Wrong Bank Account number | Reconfirm the bank details you have entered while filing your taxes |
| Bank Account not pre-validated | Refunds are credited only to a pre-validated bank account. make sure to pre-validate your bank account on the income tax e-filing portal. Check the steps here. |
| Incorrect name in Bank Account: | The name on your bank account needs to be exactly the same as the name on your tax return. If the names don’t match, your tax refund will not get credited to your bank account. |
| Bank account details provided to the IT department while filing returns have changed. | If the refund could not get credited to the bank account then to resolve the issue, raise the grievance in the income tax portal. In certain cases, the income tax department may ask you to raise a refund reissue request. Otherwise, it may ask you to attach the latest bank details along with other required information to e-mail at orm@cpc.incometax.gov.in. Attach the below-required information:- • Scanned copy of PAN • Contact Details (Name, DOB/DOI, Contact Number) • Scanned copy of any one Government identity such as Passport/Voter Card/Driving License/Aadhaar card • Screenshot of the error message • Helpdesk Ticket Number (grievance acknowledgement number. |
| Refund request under process. The delay could be the IT department is taking time to process your request. | Due to huge volume of returns, it may take some time to process your return. You can check the status of you refund here. 1. Make sure that you have e-verified your return within 30 days from the date of filing your return. 2. Also, check whether the IFSC code is valid. A bank might have undergone a merger and there has been a change in the IFSC code. In case you have failed to update the same, update it and pre-validate your bank details. |
| Return Under Scrutiny | The Income Tax Department selects some returns for scrutiny to ensure accuracy and compliance. If your return gets picked for scrutiny, it could slightly slow down the refund process until they finish the assessment. |
| Mismatch in Form 26AS | Form 26AS is a summary of all the taxes you’ve paid under your PAN number. If the TDS information in your tax return doesn’t match with what’s in Form 26AS, it might lead to a delay in getting your refund. |
| Filing returns through offline and not online. | Processing physical filing forms takes time. Wait for the IT department to reconcile the paperwork. |
What to do if you have not received the refund yet?
Please reach out to the IT department to have your refund-reissue. When getting in touch with the IT department, ensure you provide them with your PAN, the assessment year for which the refund was issued, and the exact refund amount. You have the option to contact the IT department through phone, mail, or their e-filing portal.
Here’s how you can raise a refund re-issue request:
- Visit the e-filing portal and log in to your account
- Navigate to “My Account” section
- Click on the “Service”.
- Select “Refund Re-issue” then click on and “create Refund Reissue Request”
- Fill in the necessary details, including your PAN, assessment year, and refund amount
- e-Verify
- Submit the refund re-issue request